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Floor Brokers vs. Floor Pro's Choosing The Right Contractor

As you go through the process of choosing the right company to invite into your home and perrform work, take a moment to consider with whom you will be conducting your business. There are flooring professionals, and then, there are flooring brokers.


Brokers are middle men, salesmen that typically have never worked on a floor. They come to your home, give a good pitch, and sell you a floor at a low price. In turn, they sell that project to any subcontractor they can find with liability insurance and an employer identification number. The customer typically believes that the subcontractor is employed by the company that sold them the floor. As long as everything goes as planned, you will be none the wiser. But what if there is a problem? The customer may find themselves in a legal quagmire that can leave you w ith an incomplete floor or worse.


Creations Hardwoods is a locally owned, family oriented flooring professional. We have been installing, refinishing and restoring flooring, staircases and handrails for over 25 years. Even our administrative staff is required to go through floor training before they can discuss projects with our clients. No matter what company you choose to perform the work on your home, we want you to have the best possible result. Here are some helpful tips on how to avoid some of the problems when selecting a flooring company.



Helpful tips for hiring a contractor for your project.


  1. When interviewing a contractor, take notes during the estimate. Make sure all estimates include all of the features you are considering such as vents, floor base, type and number of coats of finish you want, etc. By doing this, all contractors are providing apples to apples estimates and you get the exact floor you want without surprises in the end.

  2. Interview at least three contractors.

  3. Know what you want. Contractors and their representatives are trained to look at your home and offer suggestions for the best results. However, this is your home, your style, your budget and your decision.

  4. Ask to see a list of the contractor's employees to ensure you are not hiring a broker using fly by night subcontractors.

  5. Ask to see a sample of the contractor's contract and warranty. We highly recommend looking for any clauses regarding reviews. There has been a new trend in which companies are including clauses that forbid negative reviews.

  6. Check on-line reviews. Although reviews on Google are not verified, reviews on Angi and Thumbtack are verified.

We hope these tips help and wish you the best as you move ahead with your project.

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